CUSTOMER ENGAGEMENT
EMPLOYEE ENGAGEMENT
TIME SAVINGS & OPTIMISATION
OF WORK SCHEDULE
Proper team work planning is a key factor influencing the organisation's effectiveness. Consultants who have an optimised range of tasks to perform maintain a high level of motivation and commitment while building a lasting relationship with the employer. The company can better manage personnel structures, and this reduces employee turnover and training costs. As a result, the efficiency of operations increases, and the duration of individual campaigns is shortened, which translates into higher profitability.
THE KEY TO SUCCESS
INCREASED PROJECT PROFITABILITY
Alfavox Workforce Management System greatly improves teamwork. As a result, the brand's competitive advantage is growing, the consultants 'efficiency is improving, customers' needs are pro-actively addressed and, ultimately, the company's revenues grow. The system can define key performance indicators (KPIs) for individual teams and shifts. It has a motivating effect on employees, builds a sense of community and helps embrace ambitious challenges. Workforce Management gives the company an excellent tool to implement optimal cost policy and to constantly increase work efficiency, which translates into increased project profitability.
AN EFFICIENT COMPANY
STAFF PERFORMANCE SATISFACTION
The use of Workforce Management system, designed for managing teams of consultants, makes their work more enjoyable, and the optimally adjusted workload helps maximise the effects. The number of tasks is adjusted to capabilities and availability of the employee at specified days and times. The lack of work and task overload translates into stable employment and a link between personal development and career in the organisation. Thanks to the flexible work rules integrated into the Workforce Management system, it can work in different countries and cultures. With proper planning of working time, teams integrate and reinforce each other, accomplishing even more challenging tasks.
KEY FUNCTIONALITIES
alfa WORKFORCE MANAGEMENT
EFFICIENT CUSTOMER SERVICE
planning and anticipating employee demand
supporting multiple time zones
supporting many communication channels - telephone, e-mail, chats, etc.
FULL COST CONTROL
monitoring and review of agents' working time
personalised reporting module (local and global)
available management information to measure work efficiency
FLEXIBLE DEVELOPMENT
compatible with most of the available telephone exchanges
easy integration with customer's CRM systems
possibility of expanding contact centre environment
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