THE KEY TO SUCCESS

CUSTOMER UNDERSTANDING AND TRUST

Alfa VideoChat is a quick and effective way to reach a demanding customer who requires attention, individual approach and full commitment from the consultant. The face-to-face chat builds trust and fosters understanding. As a result, service time is reduced by half, customers are even more satisfied, and this translates into an increase in the conversion rate. Also, Alfa VideoChat monitors customer activity on the platforms, making each offer perfectly personalised. The system effectively engages customers in the purchasing process, while enabling them to work together on drafting and concluding contracts, which is reflected in a high FCR. This strengthens customer loyalty and trust, and is key to the brand's business success.

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EFFICIENT COMPANY

EMPLOYEE MOTIVATION AND INVOLVEMENT

alfa VideoChat integrates consultants' work tools in one place. Thanks to its intuitive interface, it creates a friendly working environment. It reduces customer service time, organises daily task schedule and increases the efficiency of working time management. Tools for real-time interaction analysis enable much more effective assessment of consultants' work and help to plan the company's personnel structures accordingly. The system automatically directs incoming traffic so as to make maximum use of the available human resources and consultants' competences. This brings full commitment to the ongoing campaigns and increases motivation to work effectively. As a result, the company's staff turnover and operating costs are reduced.

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