ALFAVOX SOLUTIONS
FOR OUTSOURCING SECTOR
The BPO market is growing at 20%+ annually, but the competition between the companies is also increasing. Providing outsourcing services therefore requires excellent communication with the customer, full awareness of the company's management methods and the ability to measure their effectiveness so as to generate greater savings than the customer would have made. The challenge is to integrate many communication channels and automate tasks with the use of advanced IT solutions.
OUR SOLUTIONS
BENEFITS FOR YOUR COMPANY
alfa Customer Experience introduces a new quality wherever the time of operation is of the essence, and every minute of consultants' work must be used effectively. The reporting modules provide a complete set of information necessary for effective process optimisation, employee assessment and job planning. Aalia automates up to 70% of repetitive piece of work, thus relieving consultants from routine tasks and reducing the average conversation time by 50%. At the same time, the company can serve up to 100% more customers. This allows institutions to work faster, better and more efficiently.
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