CUSTOMER ENGAGEMENT
EMPLOYEE ENGAGEMENT
INCREASE
YOUR COMPANY'S PROFITS
The customer's contact history with the company and the customer's data are usually distributed among many systems, which extends the contact time with the consultant. Often, such a multitude of sources gives rise to frustration, lack of employee involvement, decrease in motivation, which in turn results in high employee turnover. The integration of various system functionalities and the collection of data from all available communication channels into one coherent work environment becomes a necessity and a requirement of modern business. alfa OmniChannel Desktop responds to this challenge by increasing work efficiency at reduced costs.
THE KEY TO SUCCESS
PROFESSIONAL TO THE SMALLEST DETAILR
Thanks to alfa OmniChannel Desktop, contacting the company is quick, efficient and effective -- the customer receives a personalised offer or a practical solution to his problem. This increases the customer satisfaction level and creates a strong emotional bond with the brand. High-quality conversations with consultants reduce the need to look for other suppliers. Access to the full contact & order history allows for efficient process management and facilitates purchasing decisions. Your customers won't have to give, again and again, the reason for their call which, in turn, increases the satisfaction with the service. Needless to say, your customer will know he is dealing with a professional company, responding to his needs.
EFFICIENT COMPANY
UNLOCKING STAFF POTENTIAL
alfa OmniChannel Desktop is a complete multichannel platform and a great work tool for the consultant. Its integrated environment maintains a multidimensional history of each customer along with the analysis of his needs. The system reduces customer service time by 25% and improves work efficiency. It stimulates employee motivation, which increases their satisfaction and commitment. The intuitive and ergonomic interface reduces staff turnover and learning time for new employees. Thanks to alfa OmniChannel Desktop, consultants focus solely on business, which translates into increased productivity and increased profits.
KEY FUNCTIONALITIES
alfa OMNICHANNEL DESKTOP
EFFICIENT CUSTOMER SERVICE
full support of available voice and text channels
central access to data and customer contact history
managing order queues and their prioritisation
FULL COST CONTROL
monitoring and review of agents' work
built-in session recording system with playback capability
personalised reporting module
FLEXIBLE DEVELOPMENT
compatible with most of the available telephone exchanges
easy integration with customer's CRM systems
possibility of expanding contact centre environment
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TAILORED SOLUTIONS
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