ALFAVOX SOLUTIONS
FOR INSURANCE SECTOR
Insurance industry companies strive to achieve maximum efficiency on their operations, minimizing operating costs and increasing employee productivity. Many of these activities are repetitive and, as such, can be automated, but there are also those, in which human-to-human contact is essential. The answer to these challenges is to use solutions that increase sales conversion and limit the number of direct contacts with consultants to an absolute minimum. They guarantee an increase in customer satisfaction, resulting in an increase in the operating profitability of employees.
OUR SOLUTIONS
BENEFITS FOR YOUR COMPANY
Alfa VideoChat effectively increases sales conversion. It involves both parties emotionally, creating strong human-to-human relationships. This facilitates sales finalisation and improves customer satisfaction. AALIA automates and accelerates the handling of contacts and extensions of insurance contracts, while eliminating long waiting times when customers try to get through on telephone hotlines. This increases the number of cases settled at the first contact, allowing companies to achieve high FCRs.
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