29-06-2020
As many as 54% of internet users have used chatbots while shopping. Twenty-eight percent of customers report that their case (e.g. complaints) was taken care of by bots and 28% had become familiar with the company's offer through bots. Internet users are most likely to interact with a virtual assistant to get information about a product or service. Such contact with the customer is available on the spot, 24 hours a day and it is personal and improves communication. Chatbots provide much support to customer service staff. Additionally, they are able to support businesses in a variety of areas – from customer service to answering frequently asked questions, to streamlining the transaction procedure during the online shopping process. At ALFAVOX, we offer AALIA, a solution based on artificial intelligence technology and cognitive processing mechanisms, that enables people to engage in dialogue with the bot in natural language and to interact and receive understandable replies. AALIA carries out tasks such as contract authorisation, debt collection, e-mail and chat correspondence and providing customers with any information they may need.