28-10-2020
Can online sales be the basis of all sales and communication with customers? What expectations does the market have for technology in the difficult times of the pandemic? These key questions were raised during the Meeting of Banking and Insurance World Leaders 2020 (Warsaw International Banking Summit and Insurance Forum 2020), which took place on October 19th and 20th, 2020. Our board president, Michał Góra, was one of the speakers at this event.
The COVID-19 pandemic has caused many companies to switch to online work. However, is it possible to completely transfer sales and customer service online even in the insurance field where direct customer contact plays a key role? At Alfavox, we are convinced that it is! We believe that it is not only possible but also profitable.
Our experience shows that using digital solutions in the process of concluding contracts with clients reduce related costs by up to 70%!
It has been observed that in the time of this pandemic, clients are much more likely to handle their affairs remotely, primarily out of concern for their health. This can be seen, for example, in the results of online stores, which record unprecedented increases in sales. The same principle applies to the financial and insurance market. While clients still want to use the services of their trusted consultant, it does not have to be through direct contact. Now customers even expect that all formalities can be completed remotely and that they can sign documents with a certified electronic signature.
Michał Góra, the Chairman of the Alfavox Management Board took part in a discussion panel entitled "Insurance distribution during a pandemic and in the next decade." He spoke about the current sales of insurance, and what it will look like in the future, when contact with the client will take place primarily through modern technologies. Alfavox is fully equipped to fulfill this role. Alfavox has proven to be highly successful in this field by helping companies worldwide to digitize their business for over 15 years.
It is especially worth paying attention to the key thought from Michał Góra's talk:
“You always have to keep in mind that the best technologies we create are for people. We already have a set of tools that allow us to distinguish individual customer expectations, but also identify the most effective form of communication at a given moment. Today’s topic of discussion is not whether human to human is better than human to technology. I believe that in 10 years' time human contact will still be the most important. For both the Insurance Agent and their client, technology will simply be the bridge between these people. "
If you want to find out how modern technologies support sales and customer service, completely remotely, 24/7 – feel free to contact us! We will gladly present how you can achieve a completely new quality of work with Alfavox solutions. With our help, your company will be able to quickly function in the digital environment and expand your business. Our solutions work anytime, anywhere, and what's more, you can use them regardless of what type of business you are operating or where your company is located. Release your business potential with Alfavox!