THE KEY TO SUCCESS

CUSTOMER SECURITY AT ITS BEST

Thanks to alfa Biometric Video Identification, companies can realistically reduce losses associated with scams and optimise customer service process. Customers receive a guarantee of confidentiality and protection of their data in accordance with the requirements of the GDPR. They can conveniently carry out their financial affairs in a short time, without having to visit a traditional branch. This influences the growth of loyalty towards the bank and serves to strengthen relations, which is confirmed by an 80% increase in the NPS. Customers gain peace of mind and confidence that their finances are well protected. The competitiveness and prestige of the bank is also increased by improving the quality and availability of services, which has a major impact on maintaining current customers and acquiring new ones.

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EFFICIENT COMPANY

TIME SAVINGS & RETURN ON INVESTMENT

Real-time identity authentication reduces the average service time to 40 seconds per call. This translates into more calls, an increase in the number of open online bank accounts and a greater return on investment. alfa Biometric Video Identification effectively protects the entire organisation from frauds. This also increases operational efficiency and limits any reputation losses. Biometric technology provides financial institutions with full flexibility and increases the possibility of using the self-service channel efficiently. It significantly reduces customer service and company's operating costs.

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