ARTIFICIAL INTELLIGENCEN

AUTOMATING THE FUTURE


The greatest challenge of today's business is gaining and maintaining a competitive advantage on the market. Artificial intelligence supports the automation of repetitive tasks, optimises the work environment and adjusts the brand's multi-channel strategy to customer expectations. Also, it creates an opportunity to take the customer's business to the next level. Wherever automatic customer service is required, and when biometric authentication is used and the priority is to identify the customer's needs perfectly, AI-based applications will be the perfect solution.

SEE ALL THE BENEFITS

THE KEY TO SUCCESS

THE POWER OF ALGORITHMS


Thanks to the AI mechanisms, it is possible to anticipate the customer's needs, and hence perfectly personalise the offer. It is more effective to analyse a large amount of data, as this allows for more efficient management of customer contact history or purchasing process. Past experience shows that using AI gives a 70% increase in sales conversions. The productivity grows by 150%, the number of calls handled -- by 100% -- and the effectiveness of campaigns carried out reaches 70%. The use of AI in biometric authentication guarantees effective fraud detection than can reach up to 78%. In addition, Artificial Intelligence mechanisms streamline the company's management processes by reducing employee turnover by 25% and infrastructure maintenance costs by 56%.

SEE BASIC FEATURES

EFFICIENT COMPANY

EXCELLENT SUPPORT FOR EMPLOYEES


Applications that use AI technology handle connections independently, without engaging consultants, thus relieving the incoming queues. They eliminate up to 97% of ineffective interactions and reduce the conversation time by 50%. The modifiability of conversation scenarios and their adaptation to a specific situation guarantee the repeatability of tasks performed. AI systems provide personalised content for specific customers and operate continuously. Consultants can focus on performing more ambitious tasks, requiring human contact. Limiting repetitive work significantly increases employee loyalty and commitment, and the time needed to train new consultants is reduced by 80%.

SEE BASIC FEATURES

KEY FUNCTIONALITIES

alfa ai MANAGEMENT

EFFICIENT CUSTOMER SERVICE

automated dealing with customers' queries and requests


case status information


handling of purchase & reservation processes


FULL COST CONTROL

defining own KPIs and monitoring of achieved values


online preview of the consultants' work


extensive reporting system


FLEXIBLE DEVELOPMENT

process scalability


compatible with most of the available telephone exchanges


easy integration with customer's CRM systems


REQUEST AN OFFER

TAILORED SOLUTIONS


CONSENT TO THE PROCESSING OF DATA(*)

© 2024 ALFAVOX. ALL RIGHTS RESERVED.