ARTIFICIAL INTELLIGENCEN
The greatest challenge of today's business is gaining and maintaining a competitive advantage on the market. Artificial intelligence supports the automation of repetitive tasks, optimises the work environment and adjusts the brand's multi-channel strategy to customer expectations. Also, it creates an opportunity to take the customer's business to the next level. Wherever automatic customer service is required, and when biometric authentication is used and the priority is to identify the customer's needs perfectly, AI-based applications will be the perfect solution.
THE KEY TO SUCCESS
THE POWER OF ALGORITHMS
Thanks to the AI mechanisms, it is possible to anticipate the customer's needs, and hence perfectly personalise the offer. It is more effective to analyse a large amount of data, as this allows for more efficient management of customer contact history or purchasing process. Past experience shows that using AI gives a 70% increase in sales conversions. The productivity grows by 150%, the number of calls handled -- by 100% -- and the effectiveness of campaigns carried out reaches 70%. The use of AI in biometric authentication guarantees effective fraud detection than can reach up to 78%. In addition, Artificial Intelligence mechanisms streamline the company's management processes by reducing employee turnover by 25% and infrastructure maintenance costs by 56%.
EFFICIENT COMPANY
EXCELLENT SUPPORT FOR EMPLOYEES
Applications that use AI technology handle connections independently, without engaging consultants, thus relieving the incoming queues. They eliminate up to 97% of ineffective interactions and reduce the conversation time by 50%. The modifiability of conversation scenarios and their adaptation to a specific situation guarantee the repeatability of tasks performed. AI systems provide personalised content for specific customers and operate continuously. Consultants can focus on performing more ambitious tasks, requiring human contact. Limiting repetitive work significantly increases employee loyalty and commitment, and the time needed to train new consultants is reduced by 80%.
KEY FUNCTIONALITIES
EFFICIENT CUSTOMER SERVICE
automated dealing with customers' queries and requests
case status information
handling of purchase & reservation processes
FULL COST CONTROL
defining own KPIs and monitoring of achieved values
online preview of the consultants' work
extensive reporting system
FLEXIBLE DEVELOPMENT
process scalability
compatible with most of the available telephone exchanges
easy integration with customer's CRM systems
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