THE KEY TO SUCCESS

COMPREHENSIVE CUSTOMER SERVICE

Alfa Customer Experience integrates all available customer communication channels. Intelligent mechanisms of inbound and outbound traffic management allow for instant response to the changing needs of the customer, virtually from anywhere and at any time. In Skills Based Routing mode, the system can perfectly identify the problem and direct the customer to the right employee. The alfa Predictive Dialer module extends the effective time of consultants' work, which reduces costs and generates additional profits. The call-blending mode used in it can predict the availability of respective consultants and automate campaign performance, increasing their efficiency by up to 30%.

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EFFICIENT COMPANY

OPTIMISED WORK ENVIRONMENT

Alfa Customer Experience is the answer to the need to effectively engage employees to use their real potential wisely. Consultants can focus on the essence of the sales process using their experience and skills. It builds employee loyalty and increases their involvement in ongoing campaigns. Analysis of recorded sessions allow you to optimise each stage of conversations with the customer and to identify lost sales opportunities. Monitoring the work of employees is used to organise the work environment of consultants more effectively. Statistics and reports available in the system verify the quality of consultants' work. As a result, the average response time to customer requests is shortened and the level of quality management throughout the company is improved.

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