ALFAVOX SOLUTIONS
FOR ADMINISTRATION SECTOR
Long queues in government offices, lack of appropriately qualified staff and a growing number of matters to be handled make it necessary for a modern public administration -- if it wishes to implement the concept of the information society -- to adapt its services to new technological standards. Currently, it takes a lot of time and energy of both the customer and the administration employee to handle relatively simple or authentication-related matters. The unified alfa Customer Experience platform or the biometric video identification Alfavox are the perfect answer to these challenges.
OUR SOLUTIONS
BENEFITS FOR YOUR COMPANY
Thanks to Alfavox solutions, customers can visit their offices from virtually anywhere, at any time, without leaving home. Biometric identity verification systems ensure the security of the personal data provided. Automation of many repetitive tasks, thanks to AALIA, and the use of video chat reduce the time of service and increase customer satisfaction. Alfa Customer Experience redirects contacts to any location where qualified consultants are available. This facilitates work planning and improves the efficiency of the entire organisation, while generating large savings. Also, it helps to create the image of a modern and friendly government office.
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